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At Lancashire Care NHS Foundation Trust’s Chai Centre in Burnley, health visitors have provided coaching and support to children’s centre staff on how to keep good records – such as how to identify sources of evidence, and clearly differentiate fact from opinion when writing.  They might sit by colleagues and say, for example, ‘What made you think that?’, or ‘What were you thinking when you wrote that?’  This has really helped break down barriers caused by different perspectives on record-keeping.

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